Talk directly in the browser
Visitors can speak on the website without making a phone call. The conversation can already know which page, language and service they are looking at.
NOEVA voice technology
NOEVA Voice & Visual Agent
Let people talk to your website as naturally as they would talk to a person — and keep the useful outcome.
The website can listen, answer from information you approve, ask the few follow-up questions that matter and pass the useful details into the next step. A visual representative can make the interaction feel more personal, but the real value is the conversation and what it helps the business do next.
What makes it useful
A useful voice agent needs to understand the business, not just speak.
Add a visual representative when it helps
An on-screen representative can make the conversation feel more personal through natural listening and speaking states. It stays optional; the voice service works without it.
Answer from information you approve
The agent uses your approved website content, product or service information, FAQs and documentation so answers stay connected to the business rather than becoming generic.
Ask the few follow-up questions that matter
The agent can clarify who the visitor is, what they need, where they are, what matters most and what should happen next.
Pass the result into the next step
When the conversation has produced something useful, the important details can continue into an email, callback, customer record, proposal or another agreed business step.
Improve deliberately from real conversations
Recurring questions show where added clarity, guidance or information would create more value. Improvements can then be tested before they are released.
Where voice helps most
Use conversation where speaking is the most natural way for a customer to describe what they want to achieve.
Voice is most useful when hearing the situation first makes the next answer or action meaningfully better.
Prepare a better enquiry
Turn the first conversation into a clearer, better prepared enquiry.
Understand the goal, ask what matters and carry a useful summary into the next sales or service step.
Understand the needPrepare the callbackKeep the context
Explain a product or service
Explain products, services and technical choices in the words the visitor actually uses.
Help the visitor clarify the goal, understand the options and collect details a specialist can use in the next conversation.
Product guidanceTechnical pre-salesService navigation
Make business knowledge easier to reach
Let people ask the question they really have, in a language they are comfortable using.
Use the same approved business information across supported languages while keeping the answer and next step consistent.
Knowledge helpMultilingualHuman help when needed
How we build it
Start with the job the conversation needs to do, then build the voice experience around it.
The aim is not to add a generic chatbot. It is to make one useful part of the customer journey easier.
Define the job.
Who is speaking, what they usually need and what a good outcome looks like.
Give it the right information.
Connect the website, product, service and business information it is allowed to use.
Shape the conversation.
Decide which questions to ask, which languages to support and what the agent can do next.
Test a wide range of real scenarios before release.
Check answers, conversation recovery, privacy behaviour and the situations that should move naturally to human help.
Release, listen and refine.
Use real conversations and outcomes to decide what should become better next.
Privacy by default
Keep the useful outcome without keeping more voice data than the service needs.
Our default approach uses live processing and keeps the useful business result: what the visitor asked, the relevant context, what was agreed and what should happen next.
Default approach
Live processing is the default.
Live audio → useful text or summary → next step.
Speech is processed live. Where the service needs a written record, it can create a transcript or useful summary and keep that record under normal access and retention controls. Raw audio is cleared after processing by default.
Speech is processed live. Where the service needs a written record, it can create a transcript or useful summary and keep that record under normal access and retention controls. Raw audio is cleared after processing by default.
Live processing by defaultKeep only what is neededControlled accessHuman help when usefulClear customer notices
Each deployment still needs the customer's own legal basis, privacy notices, retention choices and any sector-specific requirements. Where recording is genuinely useful, it can be introduced as an explicit, compliant option.
See how a voice agent could fit your website and the way your team already works.
Describe the conversations customers already have with your team. We can use that to scope a demonstration or pilot around the actual questions, information and follow-through that matter.